Before the order
Check model, quantity, material, dimensions, interfaces, document revision and operating conditions. For a replacement or custom product, record important differences, drawing revisions and sample requirements. Open questions are listed before the order is confirmed.
Samples and batch requirements
A sample helps assess a specific product. A batch order still needs agreed tolerances, packaging, labels and inspection requirements. Raise batch identification and record-retention needs before purchase so the scope and cost can be confirmed.
Pre-shipment checks
Checks depend on the product and agreement: dimensions, appearance, quantity and batch for consumables; model, packaging and documents for membranes; interfaces and accessories for parts; configuration and agreed testing for equipment. Pressure, electrical and performance tests require appropriate conditions and competent execution.
Packaging, delivery and documents
Agree packaging, supply batches and delivery basis. Preparation time, actual dispatch and expected transit are distinguished. Identify destination documentation needs early and check goods, packing details and agreed records before shipment.
Technical support after delivery
Provide the order, model, batch and photographs or video. Operating issues also need relevant installation and running data. We coordinate clarification with the appropriate supplier and discuss the next step, responsibilities and timing under the order conditions.
Replenishment and changes
A previous order or model provides the starting point for reorders. Supply status and specification changes are checked again. Alternatives to a key item are discussed before procurement.